Purposeful information

Ensure the questions and answers shown are providing value to the users to make decisions about your product

Contact or support options

If a user doesn't have their problem solved or question answered, offer a method for them to directly contact you

⭐️ Order your contact options by accessibility - your first option should be the easiest for the user, following in an ascending order of level of effort

Optional additions

Not always necessary, but they can have their perks!

Table of contents

If you have a large amount of questions, structure your topics so users can navigate between areas easier

Search functionality

Keyword search for users to look up their questions

Navigation by topic

Segment your questions into general topics to structure your content and enable an easier search for users